Karijera

Otvorene radne pozicije

IT Service Support Specialist

For our Service operations center in IT department, we are in search of:   IT service support specialist  This person will be responsible for maintaining and monitoring the overall IT infrastructure, ensuring stability and performance of systems and services. They will work closely with other team members to resolve incidents, improve security, and implement new technologies.

About us:

 

Mozzart, the largest gambling operator in Southeast Europe, has been responsibly building its business for over two decades. We started operating in 2001, with headquarters in Belgrade, and have expanded our business to 8 markets. With over 1,200 betting shops and more than 5,500 employees, we are the absolute regional leader in this industry. We are dedicated to the development and nurturing of expertise among our employees, while also caring about career advancement. We constantly improve our business and services, keeping up with technological advancements and fostering innovation. Through socially responsible work and employee care, we have carefully built a reputation as the most desirable employer.

 

For our Service operations center in IT department, we are in search of:

 

IT service support engineer

 

This person will be responsible for maintaining and monitoring the overall IT infrastructure, ensuring stability and performance of systems and services. They will work closely with other team members to resolve incidents, improve security, and implement new technologies.

Opis pozicije

Main Responsibilities:

 

  • Maintenance and monitoring of the entire IT infrastructure with a focus on services
  • Participation in resolving and preventing IT incidents and problems in collaboration with the Incident Manager, SOC Manager, and other team members
  • Monitoring and analysis of IT system performance at both network and system levels
  • Participation in initiatives for improving IT services and implementing new technologies
  • Monitoring of server and network infrastructure as well as security incidents
  • Management of monitoring tools such as Nagios/Zabbix/Prometheus/Grafana
  • Management of security tools for real-time security analysis (SIEM)
  • Experience with SSO integrations
  • Maintenance and configuration of remote access to central office resources (VPN) and remote services

Uslovi

To meet the job requirements, you need:

 

  • Minimum high school level of education; a university degree in a technical or technological field is preferred
  • Minimum 3-5 years of experience in IT infrastructure maintenance and monitoring
  • Proven experience in IT infrastructure maintenance and monitoring
  • Advanced knowledge of Windows, Mac, and Linux operating systems
  • Experience working with Jira or similar issue tracking systems
  • Administration of user accounts in Active Directory (AD) and Google Workspace (GWS)
  • Advanced configuration of network devices (MikroTik, TP-Link, Cisco switches)
  • Solid understanding of core routing and switching protocols
  • Server administration skills
  • Good understanding of system-level security principles and practices

Nudimo

Your work-life balance is essential to us, so we offer you:

  • 22 - 26 days of annual leave
  • 38h working week, because we value your time
  • Flexible working hours
  • Hybrid working model

Your health and well-being is crucial to us, so we have you covered:

  • Private health insurance
  • Annual health check up
  • Mental health and well-being initiatives
  • Open feedback culture

We care about your personal development and professional growth, so we provided:

  • Career development program
  • Opportunity to take technical, language and soft skills trainings

 

If you are interested in the mentioned position and meet the required qualifications, please submit your CV through the application process.

We appreciate every candidate who applies for the position, and we will contact those candidates with whom the selection process will be initiated.

Ovim potvrđujem da sam saglasan sa Politikom privatnosti
Prijavi se za poziciju

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Neki ljudi imaju barijeru zbog posla koji je primarna delatnost kompanije, a to je priređivanje igara na sreću. Međutim, naš posao u IT-u je isti kao i u bilo kojoj drugoj IT kompaniji, samo je domen nešto malo drugačiji. Velike su mogućnosti za napredovanje, redovno se prati vaš rad i pruža vam se podsticaj da nastavite da se razvijate u pravom smeru. Otkako je počela pandemija, postoji mogućnost i za rad od kuće, hibridni rad ili rad iz kancelarije. Za mene lično veliku prednost predstavlja i lokacija kompanije u centru grada