Karijera

Otvorene radne pozicije

Service Operations IT Support Engineer

This person will be responsible for maintaining and monitoring the overall IT infrastructure, ensuring stability and performance of systems, applications  and services. They will work closely with other team members to resolve incidents, monitor  security alerts and observe  total platform uptime.  

At Mozzart, people make the difference. What sets us apart is a culture built on trust, shared knowledge, and space for ideas to grow. Operating across eight markets in Europe and Africa, we are committed to creating a workplace where people feel supported, valued, and motivated to develop. Our success is grounded in expertise, continuous learning, and a responsible approach to business. Recognised as a Top Employer and an Oscar of Quality award winner, we remain focused on what truly matters—collaboration, personal growth, and long-term impact. Beyond our teams, we stand by the communities we are part of, supporting initiatives in sports, education, healthcare, and humanitarian causes.

Opis pozicije

  • Maintenance and monitoring of the entire IT infrastructure with a focus on all system  services
  • Participation in resolving and preventing IT incidents and problems in collaboration with the Incident Manager, SOC Manager, and other IT teams
  • Monitoring and analysis of IT system performance at both network and system levels
  • Participation in initiatives for improving infrastructure  services and implementing new technologies
  • Monitoring of servers and network infrastructure as well as security incidents
  • Management of monitoring tools such as Nagios/Zabbix/Prometheus/Grafana
  • Management of security tools for real-time security analysis (SIEM), firewall audit  and central log management
  • Maintain operational documentation, runbooks, and knowledge base articles
  • Maintenance and configuration of remote access to central office resources (VPN) and remote access  services

Uslovi

  • Minimum high school level of education; a university degree in a technical or technological field is preferred
  • Minimum 3-5 years of experience in IT infrastructure maintenance, NOC or SOC
  • Proven experience in IT infrastructure, hardware layer understanding,, alerts escalation and flow management
  • Advanced knowledge of Windows, Mac, and Linux operating systems
  • Experience working with Jira or similar issue tracking systems
  • Administration of user accounts in Active Directory (AD) and Google Workspace (GWS)
  • Basic understanding of  configuration of network devices and protocols

Nudimo

Your work-life balance is essential to us, so we offer you:

  • 22 - 26 days of annual leave
  • 38 working week, because we value your time
  • Flexible working hours
  • Hybrid working model

Your health and well-being is crucial to us, so we have you covered:

  • Private health insurance
  • Annual health check up
  • Mental health and well-being initiatives
  • Open feedback culture

We care about your personal development and professional growth, so we provided:

  • Career development program
  • Opportunity to take technical, language and soft skills trainings
Ovim potvrđujem da sam saglasan sa Politikom privatnosti
Prijavi se za poziciju

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